Frequently Asked Questions
How big of an area does the district serve?
Approximately 27 square miles. From Baker Flats, north of the Odabashian bridge, south and east towards the City of Rock Island.
How many customers are served?
Approximately 10,300 connections serving a population of about 34,000 people.
How much will it cost me to fill my pool?
Probably not as much as you think. Let's say you have a 20,000 gallon pool. Water is charged out at $1.80 per extra 100 cubic feet (748 gallons) for the first 600cf and $2.50 per extra 100 cubic feet (748) gallons after 600cf. If you divide 20,000 gallons by 748 gallons you get 26.74 (units of water in ccf). 6 x $1.80=$10.80 and 20.74 x $2.50 is $51.85. So $10.80+$51.85=$62.65 This is the cost of water to fill your pool.
What contributes to the amount of water I use?
The amount of water a household uses depends upon several different factors:
- Family Size
- Everyday Habits - (i.e. leaving water running while brushing teeth, washing dishes, number of loads of laundry, etc.)
- Irrigation Use
- Water Softener
- Possible Leak!
Why is my water dirty/rusty/cloudy/milky?
The color of your water is normally constant. However, from time to time you may notice a change in the color of your water. Dirty or Rusty water may indicate that there is construction work being done in your area and ground shake has dislodged dirt or rust in the water mainline near where they are working and it has invaded your water supply. Usually, letting your water run for several minutes will clear your line and fix the problem. Other times, your water appears milky or cloudy. This is caused by an overabundance of air in your water line. This is usually caused by a meter change-out which has left a bit of air in your line. Again, just run your water for a few minutes and the problem should clear up.
Are you experiencing:
- Dirty or discolored Water?
- Water that has a funny taste or odor?
- Stains in your toilet bowl or bathtub?
Can I have my bill charged directly to my credit card?
Does the EWWD have a senior/low-income discount?
Yes! If you qualify through the Douglas County Assessor for a discount on your property taxes, you qualify with us for a discount on your water bill. The monthly discount if you qualify is $15.
You can fill out this form and submit it to us to receive your discount.
What are the monetary penalties for delinquent payments and water shut-offs?
Can I pay a set amount each month and settle up at the end of the year?
Budget billing will be available to all customers sometime in 2022.
Can I pay my bill with a credit card or debit card?
Yes! We accept credit card payments in-person and online. We accept Visa, Mastercard, and American Express. There is no extra charge for this service.
Is my meter read for actual consumption all year round?
Yes. The District finished changing all meters to radio-read. Now your actual water consumption is billed every billing cycle.
When is my bill due?
All bills are mailed on the 15th of the month and due by the 5th of the following month.
How do I know if I have a water leak?
One indication that you may have a leak is a change in your water pressure (i.e. you notice that your water pressure is lower than normal.) Lower than normal water pressure can also be caused by a malfunctioning pressure reducing valve (PRV).
How do I locate my leak?
The first thing you need to determine is if the leak is inside your home or outside your home.
To determine if the leak is outside your home, turn off the main water valve to your home. This is the valve that shuts off all the water to the inside of your house, NOT your water meter. Locate your water meter and check the RED dial. If the dial is spinning and you have the water inside your home shut off at the valve, then your leak is in your service line (between your water meter and your shut off valve). If the RED dial is not spinning, turn your main shut off valve to your house water back on and check your meter again. If the RED dial is now spinning, the leak is inside your home. If the dial is still not spinning, you may have what is known as an intermittent leak (toilet, water softener, hot water tank); something that does not leak constantly, but recycles water intermittently. You may have to watch your meter for several minutes to see of this is the type of leak that you have.
If you have performed both of these tasks and the meter is not spinning, then most likely you don't have a leak. Your meter is reading actual consumption. Remember, during the Spring and Summer months, your water consumption normally increases due to several factors: washing your car, filling your pool, watering your yard/garden/plants, etc.
If you believe your consumption is due to a malfunctioning meter or other factor beyond your control, please call us and we will send out a crew to re-read your meter and be sure it is functioning properly.